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Frequently Asked Questions

Shipping, the peanut crust, pickup, and everything else people ask us.

How fast does FLANDEX ship?

Orders ship Mon–Fri within 1–2 business days from Maryland via USPS Priority Mail. Most US addresses see delivery in 3–5 business days. Free shipping on orders over $50, otherwise a flat $6.99.

What's the return policy?

Because Kilishi is a perishable food product, all sales are final. We don't accept returns, exchanges, or refunds. Please review your order carefully before checkout — questions welcome anytime via the contact page.

Why does every Kilishi contain peanuts?

The roasted peanut paste — called labu — is the defining ingredient of traditional Kilishi. It is hand-rubbed onto every slice before drying and forms the signature crust. There is no peanut-free version of authentic Kilishi. Every bag carries the USDA-required "Contains peanuts" disclosure.

Can I pick up locally in the DMV?

Yes — Suya (frozen, ready-to-eat) and Kilishi are both available for pickup in Germantown, MD. WhatsApp Calvin to arrange a time. We share the exact address after order confirmation.

Do you do custom orders for events?

Yes — marinated meat prep, suya skewers, and large Kilishi quantities for birthdays, baby showers, and community gatherings. We ask for 7–10 days lead time on most event orders.

Are FLANDEX products USDA approved?

Yes. FLANDEX Kilishi is produced in a USDA-inspected facility in Maryland. The USDA mark and establishment number are printed on the back of every pack.

Is FLANDEX halal?

Halal certification is on the roadmap and not yet in place. When the formal certification arrives, the badge will appear on packaging and on this site. In the meantime, the recipe is naturally pork-free and alcohol-free.

Where else can I buy FLANDEX?

Direct (this site), on Etsy, on Amazon, and at Red Apple grocery in the DC area. East Coast retail expansion is ongoing — interested retailers can apply through the Wholesale page.

Didn’t find your answer? Contact us — we reply within a business day.